Terms of Service

 

Last Updated: 8 June 2026

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Welcome to Aurovi. These Terms of Service ("Terms") govern your access to and use of the Aurovi website, mobile applications, products, and services. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services immediately.

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1. About Aurovi

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Aurovi is an online fashion and lifestyle retailer offering apparel, accessories, footwear, and related products through its website and associated platforms.

Throughout these Terms, the words "Aurovi," "we," "us," and "our" refer to Aurovi and its affiliated entities. The terms "customer," "user," "you," and "your" refer to any person accessing or using our website or services.

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2. Eligibility

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By using our website, you confirm that:

• You are at least 18 years old, or

• You are using the website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into binding agreements.

• The information provided by you is accurate, complete, and current.

We reserve the right to refuse service, suspend accounts, or cancel orders if we believe these requirements have not been met.

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3. Account Registration

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Certain features may require account registration.

You agree to:

• Provide accurate and complete information.

• Maintain the confidentiality of your login credentials.

• Accept responsibility for all activities conducted under your account.

• Notify us immediately of any unauthorized use of your account.

Aurovi shall not be liable for losses arising from unauthorized account access due to your failure to safeguard login credentials.

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4. Products and Availability

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We strive to display product descriptions, specifications, pricing, colors, and images as accurately as possible.

However:

• Actual colors may vary due to screen settings and device displays.

• Product availability is subject to stock levels.

• We do not guarantee that product descriptions or website content will always be error-free.

We reserve the right to:

• Limit quantities purchased.

• Restrict sales by region.

• Discontinue products without prior notice.

• Refuse orders at our sole discretion.

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5. Pricing and Payments

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All prices displayed are in Indian Rupees (INR) unless otherwise stated.

Aurovi reserves the right to:

• Modify prices without prior notice.

• Correct pricing errors.

• Cancel orders placed at incorrect prices.

Accepted payment methods may include:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Wallets

• Cash on Delivery (where available)

Orders will only be processed after successful payment authorization.

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6. Order Acceptance and Cancellation

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Placing an order does not guarantee acceptance.

We reserve the right to cancel or refuse orders due to:

• Product unavailability

• Pricing errors

• Payment verification issues

• Suspected fraudulent activity

• Violation of these Terms

If payment has already been received for a cancelled order, the amount will be refunded according to our Refund Policy.

Customers may request cancellation before an order has been dispatched. Once dispatched, orders cannot be cancelled.

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7. Shipping and Delivery

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Shipping and delivery timelines provided on the website are estimates only.

While we make every effort to deliver orders within the stated timeframe, delays may occur due to:

• Courier service disruptions

• Weather conditions

• Public holidays

• Operational constraints

• Remote delivery locations

Aurovi is not liable for delays beyond its reasonable control.

For complete details, please refer to our Shipping Policy.

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8. Returns, Exchanges, and Refunds

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Returns, exchanges, and refunds are subject to our Return & Exchange Policy.

Products may not qualify for return or exchange if:

• Used, worn, washed, or damaged after delivery.

• Missing original packaging or tags.

• Categorized as non-returnable items.

Refunds, where approved, will be processed according to the payment method used during purchase.

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9. Promotional Offers and Discounts

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From time to time, Aurovi may offer promotional discounts, coupon codes, or special offers.

We reserve the right to:

• Modify or withdraw promotions at any time.

• Cancel promotions due to misuse or technical errors.

• Refuse discount benefits if fraudulent activity is detected.

Offers cannot be exchanged for cash and may be subject to additional conditions.

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10. User Conduct

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You agree not to:

• Use the website for unlawful purposes.

• Violate any applicable laws or regulations.

• Upload viruses, malware, or harmful code.

• Attempt unauthorized access to our systems.

• Interfere with website operations.

• Submit false, misleading, or fraudulent information.

• Harass, abuse, or threaten other users or our staff.

Violation may result in account suspension, termination, and legal action.

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11. Intellectual Property Rights

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All website content including:

• Logos

• Branding

• Product images

• Graphics

• Text

• Videos

• Website design

• Source code

is owned by or licensed to Aurovi and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

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12. User-Generated Content

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If you submit reviews, feedback, comments, photos, or other content:

• You grant Aurovi a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content.

• You confirm that the content does not violate any third-party rights.

• You remain responsible for the content you submit.

Aurovi reserves the right to remove content deemed inappropriate or unlawful.

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13. Third-Party Services

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Our website may contain links to third-party websites, payment gateways, logistics providers, or external services.

Aurovi is not responsible for:

• Third-party content

• Privacy practices

• Product quality

• Service availability

Your interactions with third-party services are governed by their own terms and policies.

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14. Privacy and Data Protection

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Your use of our website is subject to our Privacy Policy.

By using our services, you consent to the collection, storage, and processing of your personal information as described in the Privacy Policy.

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15. Disclaimer of Warranties

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The website and all services are provided on an "AS IS" and "AS AVAILABLE" basis.

Aurovi does not guarantee:

• Uninterrupted website access.

• Error-free functionality.

• Complete accuracy of information.

• Compatibility with all devices and browsers.

Use of the website is at your own risk.

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16. Limitation of Liability

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To the fullest extent permitted by law, Aurovi shall not be liable for:

• Indirect damages

• Consequential damages

• Loss of profits

• Loss of business opportunities

• Data loss

• Service interruptions

Our total liability for any claim arising from a purchase shall not exceed the amount paid by the customer for that order.

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17. Indemnification

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You agree to indemnify and hold harmless Aurovi, its directors, employees, affiliates, partners, and service providers from any claims, damages, losses, liabilities, or expenses resulting from:

• Violation of these Terms

• Misuse of the website

• Violation of any law or third-party rights

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18. Termination

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We reserve the right to suspend or terminate access to the website without notice if:

• These Terms are violated.

• Fraudulent activity is suspected.

• Required by law or regulatory authorities.

Termination does not affect any rights or obligations accrued before termination.

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19. Governing Law and Jurisdiction

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These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts located in India

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20. Changes to Terms

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Aurovi reserves the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised Effective Date. Continued use of the website after such updates constitutes acceptance of the revised Terms.

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21. Contact Information

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For any questions regarding these Terms of Service, please contact:

Aurovi Customer Support

Email: [support@aurovi.com]
Website: [Insert Website URL]

We will make every effort to respond promptly to your inquiries.

 

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